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BEFORE YOU CALL!!

REPLACEMENT PARTS/SHIPPING

Replacement parts, seats, and accessories are all available on our online store: https://store.jacksonadventures.com.  COVID-19 IMPACT: We are experiencing a higher than normal volume of orders at this time and our staff is working hard to get product out the door. Please expect between 3 and 5 business days before orders are shipped.

Due to limited staffing at this time out Customer Service Team may not be able to answer every call as quickly as we would like. .

In the meantime, here are some other ways to find answers to general questions regarding kayaking and our kayaks:

  1. Ask an Pro - Click on the Ask a Pro link and we can get your question to our Pro Whitewater and Fishing team!  Responses are usually very fast. https://jacksonadventures.com/ask-a-pro/ 
  2. Try our new Live Chat - We are launching a new chat function and will give you direct access to a crew there to help virtually.
  3. Check out our FAQ’s - lots of great answers can be found there. https://jacksonadventures.com/faqs/

We are here to answer all your questions as customers or potential customers.  There are a number of ways you can communicate with us:

PADDLE SIZING:  
We do not make paddles at Jackson but have great partners that do.  All of them have great "fit guides" to help you with your paddle selection:
- Bending Branches: https://bendingbranches.com/canoe-paddle-sizing-guide
- Werner Paddles: https://www.wernerpaddles.com/fit-guide/

PFD's / LIFE VESTS
It is important that you wear a life vest at all times on the water.  Jackson does not manufacturer life vests, but have great partners who do.  Please check out:
- Kokatat Life Vests- https://kokatat.com/
- NRS Life Vests - https://www.nrs.com/

Contact Us

For Our Customers

We are here to answer all your questions as customers or potential customers.  There are a number of ways you can communicate with us:

Head office:

Corporate Address:
Jackson Kayak

3300 McMinnville Hwy.
Sparta, TN 38583

931-738-2804  – Corporate Directory

931-738-2668 – Fax Line

Accounts Payable: AP@jacksonkayak.com

Accounts Receivable: AR@jacksonkayak.com 

Human Resources: HR@jacksonkayak.com

Marketing and Media Relations: marketing@jacksonkayak.com 

Dealer Services:

Dealer inquiries should be directed to the Jackson Kayak Territory Sales Manager in your area.

Colin Kemp – Director of Sales
(931) 314-3414 – ckemp@jacksonkayak.com
International Sales and Custom Coolers

Brad Taylor
(770) 235-7706 –  btaylor@jacksonkayak.com
South East

Camille Null
(713) 553-0809 – cnull@jacksonkayak.com
South – Greater Texas

Jake Slominski
(231) 282-0322 – jake@jacksonkayak.com
Midwest

Richard Penny
(619) 569-3065 – rpenny@jacksonkayak.com
West and Western Canada

Rob Yager
(360) 333-4468 – ryager@jacksonkayak.com
North East and Canada